Shipping policy
Last Updated: July 18, 2026
Thank you for shopping with Octobubble.
This Shipping Policy explains our order-processing times, shipping destinations, estimated delivery times, shipping charges, customs procedures and delivery responsibilities.
By placing an order through the Octobubble website, you agree to the terms described in this Shipping Policy.
1. Business Information
Brand: Octobubble
Legal Business Name: [Company or sole proprietorship name]
Dispatch Location: Türkiye
Business Address: [Full business address]
Email: info@octobubble.com
Telephone: [Telephone number]
2. Countries We Ship To
Octobubble ships from Türkiye to selected countries throughout Europe.
Available shipping destinations may include countries within the European Union, as well as selected non-EU European countries.
The countries currently available for delivery will be displayed during checkout. If a country or region is not available during checkout, we are currently unable to ship to that destination.
Shipping availability may vary depending on:
- Carrier service coverage
- Customs restrictions
- Product restrictions
- Delivery conditions
- Temporary operational limitations
- International trade or regulatory requirements
We reserve the right to temporarily suspend shipping to a country or region where delivery cannot be completed safely or reliably.
3. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from the estimated shipping and delivery time.
During busy periods, promotional campaigns, product launches or public holidays, order processing may take slightly longer.
If an order requires additional verification or information, we may contact the customer using the email address or telephone number provided during checkout.
4. Estimated Delivery Times
Estimated delivery times begin after the order has been processed and handed over to the shipping carrier.
Our general delivery estimates are:
European Union countries: Approximately 5–12 business days
United Kingdom: Approximately 7–15 business days
Switzerland and Norway: Approximately 7–15 business days
Other supported European countries: Approximately 7–18 business days
These delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery date in writing.
Actual delivery times may vary depending on:
- The destination country
- The selected shipping method
- Customs clearance
- Local postal or carrier operations
- Weather conditions
- Seasonal order volume
- Public holidays
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Unless a different delivery period has been expressly agreed, EU consumer rules generally require goods to be delivered within 30 days of the conclusion of the contract.
5. Shipping Charges
Shipping charges are calculated based on factors such as:
- Destination country
- Package weight
- Package dimensions
- Selected shipping method
- Order value
- Current promotional offers
The applicable shipping charge will be displayed during checkout before payment is completed.
From time to time, Octobubble may offer free or discounted shipping.
Free-shipping promotions may:
- Apply only to selected countries
- Require a minimum order amount
- Exclude express shipping
- Be available for a limited period
- Be subject to additional campaign conditions
Where free shipping is offered, Octobubble will select the applicable standard shipping method unless otherwise stated.
6. VAT, Customs Duties and Import Charges
Orders are dispatched from Türkiye. Türkiye is not a member of the European Union, meaning shipments delivered to European countries may be treated as international imports.
Depending on the destination, the order may be subject to:
- Import VAT
- Customs duties
- Customs-processing charges
- Carrier-clearance fees
- Local taxes
- Other import-related charges
How these charges are handled depends on the information displayed during checkout.
Duties and Taxes Collected at Checkout
Where the checkout page expressly states that duties and taxes are included or collected, the applicable amount will be charged as part of the order total.
In this situation, customers should not normally be required to pay the same charge again upon delivery, although customs authorities may review or recalculate a shipment in exceptional circumstances.
Duties and Taxes Not Collected at Checkout
Where the checkout page does not state that duties and taxes are included, the customer may be required to pay the applicable import VAT, customs duty or carrier-clearance charge before receiving the order.
These charges are determined by the customs authority, government agency or delivery carrier in the destination country and are not controlled by Octobubble.
Customers are responsible for checking the import rules applicable in their country before placing an order.
From July 1, 2026, the European Union applies a temporary customs duty of €3 per item to certain low-value goods imported from outside the EU in consignments not exceeding €150. How this charge is collected may depend on the applicable tax and shipping arrangement.
Refusing to pay a valid import charge does not automatically cancel an order or remove responsibility for costs arising from the shipment.
7. Customs Clearance
International orders may be inspected or held by the customs authority of the destination country.
Customers may be asked to provide additional information, such as:
- An identification document
- A tax or customs number
- Proof of payment
- An order invoice
- Product information
- Authorisation for customs clearance
Customers are responsible for providing any lawfully required information to the relevant customs authority or shipping carrier.
Octobubble will provide reasonable assistance with shipment invoices or order information where necessary.
Customs-clearance times are controlled by the relevant authorities and are outside our direct control.
A customs delay does not necessarily mean that the shipment is lost.
8. Order Tracking
Where tracking is available, a shipping-confirmation email containing a tracking number or tracking link will be sent after the order has been dispatched.
Tracking information may take 24–72 hours to become active after the parcel has been handed to the carrier.
Tracking updates are provided by the shipping carrier and may not always appear in real time.
Customers should regularly check their tracking information and respond promptly where the carrier requests delivery or customs information.
If you have not received a shipping-confirmation email, please check your spam or junk folder before contacting us.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please verify the following information before completing your order:
- Recipient’s full name
- Street and building number
- Apartment or unit number
- City
- Region or state
- Postal code
- Country
- Telephone number
- Email address
Octobubble is not responsible for delays caused by incorrect or incomplete information provided by the customer.
If you notice an address error, contact us immediately at info@octobubble.com.
We will attempt to update the address where possible, but changes cannot be guaranteed after an order has been processed or dispatched.
Additional shipping costs caused by an incorrect address, failed delivery or customer-requested redirection may be charged where permitted by law.
10. Failed Delivery Attempts
The shipping carrier may make one or more delivery attempts depending on its local procedures.
Where delivery cannot be completed, the carrier may:
- Attempt delivery again
- Leave delivery instructions
- Deliver the parcel to a local collection point
- Hold the parcel at a postal or carrier facility
- Return the parcel to Octobubble
Customers are responsible for monitoring tracking information and collecting the parcel within the period specified by the carrier.
11. Unclaimed and Refused Parcels
A parcel may be returned to Octobubble where:
- The customer refuses delivery
- Customs charges are not paid
- The parcel is not collected
- The address is incorrect or incomplete
- The recipient cannot be reached
- Required customs information is not provided
Once the parcel has been returned and inspected, we will contact the customer regarding the available options.
Where permitted by law, actual costs arising from the unsuccessful shipment may be deducted from the refund, including:
- Original shipping charges
- Return-to-sender charges
- Customs-clearance costs
- Carrier handling fees
- Non-refundable import charges
No deduction will be made where the failed delivery was caused by an error attributable to Octobubble or where such a deduction would restrict the customer’s mandatory consumer rights.
12. Delayed Shipments
International deliveries may occasionally experience delays outside our reasonable control.
Possible causes include:
- Customs inspections
- Carrier disruptions
- Severe weather
- Natural disasters
- Public-health emergencies
- Strikes
- Transportation interruptions
- Security inspections
- Government restrictions
- Public holidays
- High seasonal shipment volumes
If your tracking information has not changed for several business days, contact us at info@octobubble.com.
We will review the available tracking information and, where appropriate, submit an enquiry to the shipping carrier.
Carrier investigations may take several business days to complete.
13. Lost Shipments
A shipment will not be considered lost solely because its tracking information has temporarily stopped updating.
Where a parcel has not been delivered within the estimated timeframe, Octobubble may begin an investigation with the shipping carrier.
The customer may be asked to provide:
- The order number
- Confirmation of the delivery address
- A non-delivery declaration
- Other information reasonably requested by the carrier
Where the carrier confirms that the parcel has been lost before delivery, Octobubble will provide an appropriate remedy, such as:
- A replacement shipment, subject to availability; or
- A refund through the original payment method.
The remedy provided will be determined in accordance with applicable consumer law and the circumstances of the shipment.
14. Damaged Parcels
Please inspect the parcel as soon as possible after delivery.
If the parcel or product arrives damaged:
- Photograph the outside of the shipping package.
- Photograph the shipping label.
- Photograph the internal packaging.
- Photograph the damaged product.
- Contact us at info@octobubble.com as soon as reasonably possible.
Please include your order number and a clear explanation of the issue.
Do not dispose of the product, shipping box or packaging materials until we confirm that they are no longer required for the carrier investigation.
Where visible damage is noticed at the time of delivery, we recommend asking the carrier to record the damage whenever possible.
The customer’s statutory rights regarding damaged or defective products remain unaffected.
15. Risk During Transportation
Where Octobubble arranges delivery using one of the shipping methods offered through our website, we remain responsible for loss or damage during transportation until the customer, or a third party designated by the customer, receives the goods.
EU consumer rules generally provide that transportation risk remains with the trader until the consumer or the consumer’s designated recipient takes physical possession of the goods. Different rules may apply where the customer independently appoints a carrier that was not offered by the seller.
16. Split Shipments
An order containing multiple products may occasionally be shipped in more than one package.
Where an order is split:
- Each package may have a separate tracking number.
- Packages may arrive on different dates.
- The customer will not be charged additional standard shipping fees solely because Octobubble divided the order into multiple shipments.
17. Delivery to Hotels, Workplaces and Shared Addresses
Orders may be delivered to hotels, workplaces, reception desks, parcel lockers or other shared locations where supported by the carrier.
Octobubble is not responsible for a parcel after it has been delivered to an authorised reception desk, mailroom, hotel employee, building representative or other person authorised to receive deliveries at the address, subject to applicable consumer law.
Customers using a temporary accommodation address are responsible for ensuring that the property accepts parcels and will hold them until collection.
18. Military, Island and Remote Locations
Delivery to islands, military addresses and remote areas may require additional time or may not be available.
Additional shipping fees may apply where the destination is classified as remote by the shipping carrier.
Any available additional charge will normally be displayed during checkout or communicated before the order is dispatched.
19. Shipping Restrictions
We do not ship to:
- Addresses prohibited by applicable law
- Countries subject to applicable trade restrictions
- Locations not supported by our shipping carriers
- Addresses that cannot be verified
- Parcel-forwarding services where the shipment presents an unreasonable fraud or delivery risk
We may cancel an order where shipping is legally prohibited or operationally unavailable. Any payment received for a cancelled order will be refunded through the original payment method.
20. Returns
Returns, exchanges and refunds are governed by our separate Return and Refund Policy.
Before returning a product, customers must contact:
Email: info@octobubble.com
Suggested subject: Return Request – Order No: [Order number]
Products must not be sent to the original dispatch address unless Octobubble has expressly confirmed that address for returns.
Unauthorised return shipments may experience delays or may not be accepted.
21. Mandatory Consumer Rights
Nothing in this Shipping Policy excludes or limits rights that cannot legally be excluded under applicable consumer-protection legislation.
Where a provision of this policy conflicts with mandatory consumer law applicable to the customer, the mandatory legal protection will prevail.
22. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in:
- Shipping carriers
- Delivery destinations
- Customs procedures
- Tax requirements
- Shipping charges
- Business operations
- Applicable laws and regulations
The revised policy will be published on this page with an updated “Last Updated” date.
Changes will not unfairly alter the shipping terms of an order that has already been accepted.
23. Contact Us
For questions about shipping, tracking, customs or delivery, please contact:
Octobubble
Legal Business Name: [Company or sole proprietorship name]
Business Address: [Full business address]
Email: info@octobubble.com
Telephone: [Telephone number]
Suggested email subject: Shipping Enquiry – Order No: [Order number]