Legal notice

Last Updated: July 18, 2026

This Legal Notice provides information about the ownership and operation of the Octobubble website and online store.

By accessing or using this website, you acknowledge the information and conditions set out below.

1. Website Operator

This website is operated by:

Brand Name: Octobubble
Legal Business Name: [Full UK-registered company name, including “Limited” or “Ltd”]
Company Number: [Companies House registration number]
Registered Office Address: [Full UK registered office address]
Registered In: England and Wales
Country: United Kingdom
Email: info@octobubble.com
Telephone: [UK telephone number]
VAT Registration Number: [VAT number, if registered]

The registered office address is provided for statutory correspondence and formal legal notices.

Products must not be returned to the registered office address unless Octobubble has expressly confirmed that it is the authorised return address.

2. Contact Information

Questions concerning this website, our products, orders or policies may be sent to:

Email: info@octobubble.com
Support Hours: Monday to Friday, 9:00 AM–6:00 PM
Time Zone: United Kingdom Time — GMT/BST
Response Time: We normally respond within 1–2 business days.

For enquiries relating to an existing order, please include your full name and order number.

3. Scope of the Website

Octobubble operates an online retail store offering children’s swimming, flotation-assistance and related products to customers in supported destinations within the United Kingdom and Europe.

The countries currently available for delivery are displayed during checkout.

Product availability, shipping destinations and delivery methods may change depending on stock levels, carrier availability, customs restrictions and applicable laws.

4. Company Registration

Octobubble is a trading brand operated by:

[Full UK-registered company name]

The company is registered with Companies House under company number:

[Company number]

The company is registered in:

England and Wales

The registered office is:

[Full registered office address]

Company registration does not constitute endorsement, approval or certification of any product by Companies House or another public authority.

5. Website Information

We take reasonable steps to ensure that the information published on this website is accurate and current.

However, website content may occasionally contain:

  • Typographical errors
  • Inaccurate product information
  • Pricing errors
  • Outdated availability information
  • Technical errors
  • Incorrect delivery estimates
  • Display or formatting problems

We may correct errors, update information or modify website content at any time.

Where an error materially affects an order, we may contact the customer to confirm the corrected information or cancel the affected order and issue an appropriate refund.

Nothing in this section limits mandatory consumer rights.

6. Product Descriptions and Images

We aim to present product descriptions, dimensions, colours, sizes, photographs and features as accurately as reasonably possible.

Actual product appearance may vary slightly because of:

  • Screen and device settings
  • Lighting conditions
  • Manufacturing tolerances
  • Product improvements
  • Packaging updates
  • Differences between production batches

Customers should review all product descriptions, size charts, age recommendations, weight recommendations, warnings and care instructions before placing an order.

Product claims and descriptions should be interpreted together with the instructions and warnings supplied with the product.

7. Product Safety

Children must remain under the constant and close supervision of a responsible adult whenever they are in or near water.

Unless expressly stated and legally certified otherwise, products designed to support swimming or water confidence must not be treated as life-saving devices or substitutes for adult supervision.

Customers are responsible for:

  • Selecting the appropriate product and size
  • Following age and weight recommendations
  • Checking the product’s fit before use
  • Inspecting the product for damage before each use
  • Reading and following all safety instructions
  • Discontinuing use if the product is damaged or excessively worn
  • Keeping the child within immediate reach of a supervising adult

8. Intellectual Property

Unless otherwise stated, all content available through this website is owned by, licensed to or lawfully used by Octobubble.

Protected content may include:

  • The Octobubble name and logo
  • Product names
  • Product descriptions
  • Photographs
  • Illustrations
  • Videos
  • Graphics
  • Icons
  • Website layouts
  • Text
  • Advertising materials
  • Software and source code

Website content may be viewed and used only for personal, non-commercial shopping purposes.

Without prior written permission, you must not:

  • Copy or reproduce website content
  • Republish or distribute website content
  • Use product photographs on another website or marketplace
  • Modify or create derivative works from our content
  • Use our branding for commercial purposes
  • Remove copyright, trademark or ownership notices
  • Suggest an unauthorised commercial relationship with Octobubble
  • Use automated systems to extract or reproduce website content

9. Trademarks

“Octobubble,” its logos, product names, designs and other brand elements may be trademarks or protected commercial identifiers belonging to their respective owner.

Use of these elements without prior written authorisation is prohibited except where legally permitted.

Nothing on this website grants an implied licence or right to use any trademark, trade name, logo or brand element.

10. Third-Party Rights

Certain names, logos, payment methods, software, applications and services displayed on the website may belong to third parties.

All third-party trademarks and intellectual-property rights remain the property of their respective owners.

Their appearance on the website does not necessarily indicate sponsorship, approval or endorsement.

11. Third-Party Services

The website may use third-party services for:

  • E-commerce hosting
  • Payment processing
  • Fraud prevention
  • Shipping and delivery
  • Analytics
  • Advertising
  • Customer support
  • Email and SMS communications
  • Website security

The use of third-party services may also be subject to the relevant provider’s own terms and privacy policies.

Octobubble is not responsible for the independent operation, availability or content of third-party services, except where responsibility cannot legally be excluded.

12. External Links

This website may contain links to websites or services operated by third parties.

External links are provided for convenience or informational purposes. Octobubble does not necessarily control, approve or endorse the content, security, privacy practices or availability of external websites.

Customers should review the legal terms and privacy policies of third-party websites before using them or providing personal information.

13. Website Availability

We aim to maintain reliable access to the website, but we do not guarantee that it will always be available, uninterrupted, secure or free from technical errors.

Access may be temporarily restricted because of:

  • Scheduled maintenance
  • Security updates
  • Software updates
  • Technical failures
  • Hosting-provider interruptions
  • Cybersecurity incidents
  • Events outside our reasonable control

We may modify, suspend or discontinue website features where reasonably necessary.

Changes to the website will not remove rights arising from orders already accepted or restrict mandatory consumer protections.

14. Prohibited Use

You must not use this website to:

  • Violate applicable laws or regulations
  • Commit or attempt fraud
  • Submit false payment or identity information
  • Infringe intellectual-property rights
  • Interfere with website security or operation
  • Introduce malicious software or harmful code
  • Access restricted systems without authorisation
  • Collect information about other users unlawfully
  • Scrape or extract website data without permission
  • Manipulate prices, discounts, promotions or reviews
  • Impersonate Octobubble or another person
  • Misrepresent yourself as an authorised Octobubble seller or distributor

We may restrict website access and report suspected unlawful activity where legally permitted or required.

15. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by law, Octobubble will not be responsible for indirect or unforeseeable losses arising from:

  • Temporary website unavailability
  • Customer misuse of a product
  • Failure to follow safety or care instructions
  • Unauthorised modification of a product
  • Use of a damaged or incorrectly fitted product
  • Incorrect information provided by the customer
  • Independent third-party websites or services
  • Events outside our reasonable control

This section does not exclude liability for fraud, intentional misconduct, death, personal injury, defective products or any liability that cannot legally be excluded.

Mandatory consumer rights remain unaffected.

16. Consumer Rights

Nothing in this Legal Notice, our Terms of Service or any other store policy excludes or restricts rights that consumers are entitled to under applicable law.

Customers may have statutory rights relating to:

  • Accurate product descriptions
  • Product quality
  • Product safety
  • Delivery
  • Cancellation
  • Withdrawal
  • Returns
  • Refunds
  • Defective or incorrectly supplied products

Customers purchasing from European countries may also benefit from mandatory consumer protections applicable in their country of residence.

Where this Legal Notice conflicts with mandatory consumer legislation, the applicable mandatory law will prevail.

17. Returns and Refunds

Returns, cancellations, exchanges and refunds are governed by our separate Return and Refund Policy.

Before returning a product, customers must contact:

Email: info@octobubble.com
Suggested Subject: Return Request – Order No: [Order number]

Products must not be returned to the registered office address unless Octobubble has expressly provided that address as the authorised return destination.

18. Shipping and Customs

Shipping destinations, delivery estimates, customs procedures, import VAT, duties and carrier charges are described in our separate Shipping Policy.

The applicable shipping cost and available delivery methods will be displayed during checkout.

For international deliveries, customers may be required to provide information requested by customs authorities or delivery carriers.

19. Privacy and Cookies

Information concerning the collection, use, storage and disclosure of personal information is provided in our Privacy Policy.

Information concerning cookies, analytics and similar technologies is provided through our cookie notice or cookie-preference tool.

Privacy-related requests may be sent to:

Email: info@octobubble.com
Suggested Subject: Privacy Request

20. Complaints

Customers may submit complaints by contacting:

Email: info@octobubble.com
Suggested Subject: Customer Complaint – Order No: [Order number]

Please include:

  • Your full name
  • Your order number, where applicable
  • A clear description of the issue
  • Relevant photographs or documents
  • The resolution you are requesting

We aim to review complaints fairly and respond within a reasonable period.

Submitting a complaint directly to Octobubble does not prevent a customer from using any court, consumer authority or dispute-resolution procedure available under applicable law.

21. Alternative Dispute Resolution

Where Octobubble is legally required or voluntarily agrees to participate in an alternative dispute-resolution procedure, information concerning the relevant authorised body will be provided to the customer.

Unless expressly stated otherwise, Octobubble does not commit in advance to participating in a particular alternative dispute-resolution scheme.

The former European Union Online Dispute Resolution Platform was discontinued on July 20, 2025 and should not be included as an active complaint link in store policies.

22. Governing Law

This Legal Notice and the operation of the website are governed by the laws of England and Wales.

However, this choice of law does not remove mandatory consumer protections available to customers under the laws applicable in their country of residence.

23. Jurisdiction

Subject to mandatory consumer-protection and jurisdiction rules, disputes relating to the website or this Legal Notice will be subject to the jurisdiction of the courts of England and Wales.

Consumers may also be entitled to bring proceedings before a competent court in their country of residence where mandatory law permits.

24. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in:

  • Our company details
  • Website operations
  • Products and services
  • Legal or regulatory requirements
  • Technology providers
  • Contact information
  • Business practices

The revised version will be published on this page with an updated “Last Updated” date.

25. Formal Legal Notices

Formal legal correspondence should be sent to:

[Full UK-registered company name]
Company Number: [Companies House registration number]
Registered Office: [Full UK registered office address]
Registered In: England and Wales
Email: info@octobubble.com

Email communications may not constitute formal legal service where applicable laws require documents to be delivered using a specific method.

26. Company Information Summary

Brand: Octobubble
Legal Business Name: [Full UK-registered company name]
Company Number: [Companies House registration number]
Registered Office Address: [Full UK registered office address]
Registered In: England and Wales
Country: United Kingdom
VAT Number: [VAT number, if registered]
Email: info@octobubble.com
Telephone: [UK telephone number]
Website: [Website domain]