Terugbetalingsbeleid
Last Updated: July 18, 2026
At Octobubble, we value customer satisfaction and process returns and refunds in accordance with applicable consumer protection legislation.
This policy applies to purchases made through the Octobubble website.
1. Seller Information
Brand: Octobubble
Legal/Trade Name: [Company or sole proprietorship name]
Address: [Full business address]
Email: info@octobubble.com
Telephone: [Telephone number]
Tax/MERSIS Number: [Tax or MERSIS number]
2. Right of Withdrawal
Consumers have the right to withdraw from the purchase agreement within 14 days from the date of delivery without providing a reason or paying a penalty.
Where multiple products included in the same order are delivered on different dates, the 14-day withdrawal period begins on the date the final product is delivered.
To exercise the right of withdrawal, the customer must send a clear withdrawal notice to Octobubble before the 14-day period expires. The notice may be submitted in writing or by email.
3. How to Submit a Return Request
Return requests may be submitted by emailing info@octobubble.com.
To help us process your request quickly, please include:
- Your order number
- The full name of the person who placed the order
- The product or products you wish to return
- A brief explanation of your return request
- Photographs if the product is damaged, defective, incomplete or incorrect
You may use the following email subject line:
Return Request – Order No: [Order number]
Once your request has been received, we will provide the return address, shipping carrier information and, where applicable, a return shipping code.
Please do not send a product back before receiving the relevant return instructions.
4. Returning the Product
Unless Octobubble confirms that it will collect the product, the customer must send the product back to Octobubble or a person authorised by Octobubble within 14 days from the date the withdrawal notice is submitted.
Products must be sent to:
Return Recipient: Octobubble
Return Address: [Full return address]
Authorised Shipping Carrier: [Shipping carrier name]
Return Code: Provided after the return request is reviewed
Where the return is made using the shipping carrier specified by Octobubble, no return shipping fee will be charged to the customer for a valid withdrawal request.
If the specified carrier does not operate in the customer’s location, Octobubble will provide suitable return instructions without imposing an additional return cost on the customer.
Where a different shipping carrier is used without prior approval:
- The shipping cost may not be reimbursed by Octobubble.
- The refund period may begin when the product is received by Octobubble.
- Responsibility for any loss or damage during transport will be assessed in accordance with applicable law.
5. Return Conditions
During the withdrawal period, the customer may inspect the product only to the extent reasonably necessary to understand its nature, features, size, suitability and operation.
Returned products should, wherever reasonably possible:
- Be unused and unwashed
- Not have been used in a swimming pool, the sea or a similar environment
- Be free from stains, odours, hair, pet hair, sunscreen or chemical residue
- Not be torn, damaged, stretched or deformed
- Have all original labels attached
- Have any hygiene seal, protective strip or protective packaging intact
- Be returned with the original packaging, accessories and included items
Swimwear and swimming garments should only be tried on over underwear.
Where a product has been used in a pool or the sea, washed, stained, damaged, or had its hygiene seal removed, the return request may be assessed under the applicable health and hygiene exceptions.
The customer’s statutory rights remain unaffected where the product has only been inspected in accordance with the instructions and within reasonable inspection limits.
6. Products That May Not Qualify for Withdrawal
Under applicable legislation, the right of withdrawal may not apply to:
- Products made or personalised according to the customer’s individual instructions
- Products that are unsuitable for return for health or hygiene reasons after their protective packaging, seal, hygiene strip or similar protective element has been opened
- Products that become inseparably mixed with other products after delivery
- Other products expressly excluded from the right of withdrawal under applicable legislation
These exceptions do not limit the customer’s rights regarding defective, damaged, incomplete or incorrectly supplied products.
7. Damaged, Defective, Incomplete or Incorrect Products
If your order arrives damaged, defective, incomplete or different from the product you ordered, please contact us at info@octobubble.com.
Please include your order number and clear photographs showing the issue. This will help us review your request more quickly.
Where visible damage to the parcel is discovered at the time of delivery, we recommend asking the delivery representative to prepare a damage report whenever possible.
Customers will not be charged return shipping costs for products that are defective, damaged, incomplete or incorrectly supplied.
All statutory rights arising under applicable consumer protection legislation remain reserved.
8. Refunds
Refunds will be processed no later than 14 days after the returned product is handed over to the shipping carrier specified in the pre-contract information or return instructions.
Where the customer uses a different shipping carrier, the 14-day refund period may begin when the returned product is received by Octobubble.
Refunds will be:
- Issued through the original payment method
- Processed without imposing an additional cost on the customer
- Inclusive of all amounts required to be refunded under applicable legislation
- Submitted as a single refund transaction by Octobubble
After Octobubble processes the refund, the time required for the amount to appear in the customer’s account may vary depending on the bank, card provider or payment service provider.
9. Instalment Payments
For purchases made by instalment credit card payment, Octobubble will submit the refund to the relevant payment provider as a single transaction.
The bank or payment provider may credit the amount to the card as a single payment or in instalments. This process is determined by the relevant financial institution and is outside Octobubble’s direct control.
10. Exchanges
Requests to exchange a product for a different size, colour or model are subject to stock availability.
Where a direct exchange cannot be completed, the customer may return the original product and place a new order for the preferred product.
Products that have been used or that no longer meet the applicable hygiene requirements may not be eligible for exchange. Statutory rights relating to defective products remain unaffected.
11. Promotional, Bundle and Gift Orders
Where a product purchased as part of a promotion, bundle or set is returned, the promotional conditions and order total may be recalculated.
Any complimentary or promotional product supplied with the order may also be required to be returned in unused condition.
The customer’s mandatory rights under applicable consumer legislation will remain protected in all cases.
12. Preparing the Return Package
Products should be packaged securely to prevent damage during return shipping.
We recommend including a note inside the parcel containing:
- The order number
- The full name of the customer
Do not apply tape, labels or writing directly to the original product packaging where this may damage the packaging.
13. Dispute Resolution
Customers may apply to the relevant Consumer Arbitration Committee in accordance with the applicable jurisdictional and monetary limits.
Where a dispute must be brought before a consumer court, mandatory mediation may be required before court proceedings are commenced, depending on the applicable legislation.
14. Contact Information
For questions regarding returns, exchanges, damaged products or refunds, please contact:
Email: info@octobubble.com
Business Hours: [Monday–Friday, 9:00 AM–6:00 PM]
Response Time: Requests will be reviewed and answered as soon as reasonably possible.
Octobubble may update this policy where required due to changes in applicable legislation or business operations. The customer’s mandatory statutory rights will not be restricted by this policy.