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Last Updated: July 18, 2026

Thank you for choosing Octobubble.

Octobubble is a United Kingdom-based online retail brand serving customers across the United Kingdom and Europe.

For questions about our products, orders, shipping, returns, refunds, privacy practices or business operations, please contact us using the information below.

Customer Support

Email: info@octobubble.com
Support Hours: Monday to Friday, 9:00 AM–6:00 PM
Time Zone: United Kingdom Time — GMT/BST
Response Time: We normally respond within 1–2 business days.

Messages received outside our business hours, on weekends or on public holidays will be reviewed on the next business day.

Business Information

Brand Name: Octobubble
Legal Business Name: [Full UK-registered company name]
Company Number: [Companies House registration number]
Registered Office Address: [Full registered office address]
City: [City]
Postcode: [Postcode]
Country: United Kingdom
Registered In: England and Wales
Email: info@octobubble.com
Telephone: [UK telephone number]
VAT Number: [UK VAT number, if registered]

The registered office address is provided for official business correspondence and legal notices. Product returns must not be sent to this address unless Octobubble has confirmed it as the authorised return address.

Order Support

For questions about an existing order, please contact:

Email: info@octobubble.com
Suggested Subject: Order Support – Order No: [Order number]

Please include:

  • Your full name
  • Your order number
  • The email address used to place the order
  • Your delivery country
  • A clear explanation of your request
  • Relevant photographs or documents, where applicable

Please do not send complete credit or debit card information, card security codes or online banking passwords by email.

Shipping and Delivery Support

For questions concerning shipping, customs, tracking or delivery, please use the following subject line:

Shipping Enquiry – Order No: [Order number]

Please include your order number, delivery country and tracking number, where available.

Octobubble delivers to supported destinations throughout the United Kingdom and Europe. Delivery times, import procedures and local charges may vary depending on the destination and the shipping option selected during checkout.

Returns and Refunds

For return, exchange, cancellation or refund requests, contact:

Email: info@octobubble.com
Suggested Subject: Return Request – Order No: [Order number]

Please include:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for your request
  • Photographs if the product is damaged, defective, incomplete or incorrect

Please do not send products to our registered office or any other address before receiving return instructions from Octobubble.

Once your request has been reviewed, we will provide the authorised return address and applicable shipping instructions.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or different from the product ordered, please contact us as soon as reasonably possible at:

info@octobubble.com

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the outer shipping package
  • A photograph of the shipping label
  • Photographs of any visible damage

Please retain the product, packaging and shipping materials until we confirm whether they are required for inspection or a carrier claim.

Your statutory consumer rights remain unaffected.

Product and Sizing Questions

For assistance with product features, sizing, fitting, age or weight recommendations and care instructions, contact:

info@octobubble.com

Please include the product name and the relevant sizing information.

Any guidance provided by our customer-support team is general product assistance and does not replace the instructions, warnings or safety information supplied with the product.

Privacy Requests

For questions concerning personal information, cookies, marketing preferences or data-protection rights, contact:

Email: info@octobubble.com
Suggested Subject: Privacy Request

Please include:

  • Your full name
  • The email address connected to your account or order
  • Your order number, where relevant
  • A clear description of your request

We may request additional information where reasonably necessary to verify your identity and prevent unauthorised access to personal information.

Marketing Communications

You may stop receiving promotional emails at any time by:

Unsubscribing from promotional communications will not prevent us from sending essential service messages, including order confirmations, shipping updates, security notices and refund information.

Business and Partnership Enquiries

For wholesale, retail, distribution, influencer, collaboration or other commercial enquiries, contact:

Email: info@octobubble.com
Suggested Subject: Business Enquiry – [Company or Project Name]

Please include a brief introduction, your business or social-media information and the nature of your enquiry.

Complaints

We aim to resolve customer concerns fairly and as quickly as reasonably possible.

To submit a complaint, contact:

Email: info@octobubble.com
Suggested Subject: Customer Complaint – Order No: [Order number]

Please include your order details, a clear explanation of the issue and the resolution you are requesting.

Submitting a complaint directly to Octobubble does not restrict any statutory consumer rights or remedies available to you.

Important Security Notice

Octobubble will never ask you to provide your complete payment-card number, card security code, online banking password or account password by email.

Please verify that any message claiming to be from Octobubble has been sent from an authorised @octobubble.com email address.

Contact Summary

Octobubble
Legal Business Name: [Full UK-registered company name]
Company Number: [Companies House registration number]
Registered Office: [Full UK registered office address]
Registered In: England and Wales
Country: United Kingdom
Email: info@octobubble.com
Telephone: [UK telephone number]
Support Hours: Monday to Friday, 9:00 AM–6:00 PM
Time Zone: United Kingdom Time — GMT/BST